Full Recording
On the 1st session of the LIVE series “Seeking Digital Hights with AGI” we met Imad Telhami, Founder and Chairman at Babcom, and Offer Shipra, CEO at Babcom. Imad introduced Babcom Centers, a Matrix company that specializes in establishing customer service centers based on high professional expertise for its clients. Offer elaborated on the digital aspect and the impact AGI has on the company. Offer concluded with a few tips for digital leaders. A Q&A session followed the key lecture and this week’s CONNECT newsletter topics were introduced.
Part I – Imad Telhami and Offer Shapira
Imad Telhami, Founder and Chairman at Babcom, introduced Babcom Centers, a Matrix company that provides leading customer service experiences. Imad mentioned the different environments in which the company works and the key factors to its success. Later, Offer Shapira, CEO at Babcom, presented the 4 divisions of the company run by sub-companies, their technologies, and the specialization of each company. Offer explained how AGI impacted Babcom and its potential use in research, improving customer satisfaction, and more. Offer concluded the lecture with three tips for digital leaders: be agile, keep learning, and see the good side in everything.
Part II – Open Discussion
Participants brought different questions regarding Babcom. Imad, Offer and Alik answered questions about their measurements for the happiness of their employees, expanding to clients outside of Israel, managing a global company and its support department, implementing new technologies, and personalizing it to each client. We also discussed the challenges of transforming into a global company and the work environment in the company.
Part C – CONNECT
Our AI presenter presents the new edition of the newsletter DigitalRosh CONNECT, coming every Friday by email with curated insights and topics – Life Long Learning for digital leaders: This week on personalized digital customer service, autonomous driving, C2PA, transformers, and Tera Allas from McKinsey.