Imad Telhami and Offer Shapira – The impact of AGI on Babcom

Imad Telhami, Founder and Chairman at Babcom, introduced Babcom Centers, a Matrix company that provides leading customer service experiences. 

Imad mentioned the different environments in which the company works and the key factors to its success:

1. Committed to excellence
2. Getting better together as a team
3. Seeing the good in everything
4. Love to bring benefit

Later, Offer Shapira, CEO at Babcom, presented the 4 divisions of the company run by sub-companies:

1. SQ – Research, Data, Results
2. AI Zone
3. High Tech Operation Division
4. Call Centers Technologies

Offer also described their technologies, and the specialization of each company. Offer explained how AGI impacted Babcom and its potential use in research, improving customer satisfaction, and more. 

Offer concluded the lecture with three tips for digital leaders: 

1. be agile
2. keep learning
3. see the good side in everything.